As the esteemed digital transformation (DX) partner spearheading innovations for Japan Post Group, which spans over 225,000 employees and 25,000 postal offices nationwide, teamLab stands at the forefront of digital innovation. We collaborate closely with Japan Post Group to revolutionize customer experiences through numerous successful projects.

Vision for the Future Postal Offices

teamLab has redefined the functionalities of postal offices across Japan—from urban centers to remote areas and sparsely populated islands. By transforming traditional and analog customer touchpoints through cutting-edge technology, we have revolutionized these interactions to enhance convenience significantly. We have shaped a vision for the postal offices of the future and commenced its realization, guided by a concrete roadmap.

Revolutionary Postal App

Developed as part of the "Vision for the Future Postal Offices," the postal app was designed to solve everyday problems faced by customers. This app consolidates previously dispersed services such as mail tracking, parcel handling, and payments into a single, user-friendly interface. It facilitates the easy location of hundreds of thousands of post boxes and has received high acclaim for its usability. Moving forward, we plan to enhance integration with banking and insurance services, further evolving into a primary touchpoint for the entire Japan Post Group.

Digital Transformation Within Postal Offices

Focusing on the particularly congested postal offices nationwide, we have introduced digital solutions aimed at enhancing customer experience. Through the implementation of advanced reservation systems and streamlined same-day services, we have achieved significant improvements in operational efficiency. These innovations have drastically reduced waiting times for customers and substantially elevated the quality of service.

These projects have not only elevated customer satisfaction but have also marked significant progress in operational efficiency and digitalization for Japan Post Group. The partnership with teamLab promises to meet the needs of a new era and achieve sustainable growth.

As the driving force behind the DX initiatives for Japan Post Group, teamLab will continue to lead with expertise and innovative technologies. We are committed to deepening customer relationships and delivering valuable services for everyone.